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"Supplying New * Rebuilt * Re-manufactured Auto Parts * 1909 thru Present"
www.hapinc.com * phone: 253-845-7020 * fax: 253-841-1904 * e-mail: ecommerce@hapinc.com | ||
Our Policies
PARTS INQUIRYIf the mechanical part, to start your car, drive down the road or stop, is not listed or you have questions, E-mail us at ecommerce@hapinc.com or FAX us at 1-253-841-1904. |
ORDERING PARTSTo order parts fast - the best way is to use our Catalog - or E-mail us at ecommerce@hapinc.com |
PAYMENTPayment must be in US Funds. We accept VISA, MASTER CARD, AND PAY PAL Personal checks accepted. Please allow up to 4 weeks minimum shipping, for your check to clear. Washington State residents add 8.8% sales tax to the invoice total. |
SHIPPINGWe prefer shipping all orders UPS. We make every effort to ship orders within 48 hours of receipt. If you do not have UPS service or prefer another carrier please inform us so that arrangements can be made. Oversize orders must be shipped motor freight shipping collect. |
CORESA Core is your old part that we must have in exchange when you buy certain new or rebuilt parts. The cores we receive must be rebuildable to our standards to be eligible for a core deposit refund. Cores must be returned to us within 30 days, shipping prepaid. Cores shipped C.O.D. will not be accepted. No credit will be issued for non-rebuildable or incomplete cores. If your core is non-rebuildable or incomplete you will be notified that NO core deposit will be refunded. Unacceptable cores will be scrapped after 30 days unless arrangements are made for return shipping. Cores returned after the 30 days require a prior authorization number. |
RETURNSYou MUST contact us for an Authorization Number before returning any merchandise. We allow returns on most stocked items within 30 days of shipment, subject to a 15% restocking charge on ALL returns. We do not allow returns on electrical parts, special orders or custom-machined parts. Shipping costs in either direction are not refundable. Installed, miss-used or altered products are not returnable. |
DAMAGED MERCHANDISE OR SHORTAGESInspect your parts immediately upon receipt. Shortages must be reported to HIWAY AUTO PARTS INC. within 48 hours of receipt of order. If you should receive parts that are broken or missing due to damaged packaging, contact the carrier (i.e., UPS or freight line) and they will process your claim. Always have your receipt or invoice number when reporting or referring to any shipment. |
PRICES AND AVAILABILITYAll parts are subject to availability. Prices are subject to change without notice. |
WARRANTYUpon receiving your shipment, you are to inspect and verify suitability and condition of all products. If not satisfied immediately contact Hagen's Hiway Auto Parts, Inc within 48 hours for return authorization. Most parts are fully warranted against defects in material and workmanship by the original manufacturer or Hagen's Hiway Auto Parts, Inc for a period of 90 days, (longer in some cases). The warranty does not cover failure of a product as a result of misuse, incorrect installation, or failure of other related parts, nor would the liability of Hagen's Hiway Auto Parts, Inc exceed the cost of the original component. All implied warranties of merchantability and figures for a particular use are hereby disclaimed. Hagen's Hiway Auto Parts, Inc shall not be liable under any circumstances for consequential or incidental damages. Seller's liability for breach of warranty hereunder is limited solely to the replacement, repair or refund as the case may be. There is no warranty or allowed returns for electrical components, books manuals, special ordered, machined parts or tools. Used items are similarly covered but they can only be exchanged for similar used parts or for credit. | |
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